Services

Our Quality and Performance Management services enable our clients to focus on their existing and potential consumers, products, shareholders, whilst we develop an ISO level of inter-functional policy linked to technologies to facilitate the highest quality standards and conduct assessments to inform key decisions directing and keeping on track project progress towards achieving stated objectives. We cover all four aspects of effective quality management, namely planning, control, assurance and adjustment for improvement. In drafting the policy, operational guidelines and installing the technology-driven processes, we incorporate the principles of consultation and communication; customer focus; evidence-based decision-making; improvement innovation; leadership leading; stakeholder engagement and management of expectations as well as a systems-based approach.

Our services include baselining current quality standards advising on improvement options; benchmarking; monitoring and evaluation, and performance audits of the project collectively or areas of project controls, cost management and planning in addition to reviews of (sub)contractors and service providers based on their contractual obligations. Linked, we assess the bids and / or the pre-registration on procurement databases against the information supplied to verify accuracy and ability. In establishing a project quality management system, we streamline the processes, implementation and maintenance management of auditing; change control; corrective and preventative actions; documentation control; regulatory compliance; standard operating procedures; suppliers and training. In addition, we highlight the systematic use of benchmarked measures to assist our clients to meet their product and service excellence. Our embracement of technology sees us design, implement and build capacity to use electronic quality management systems (eQMS) for prime ease-of-use and timely data collection and collating; digital application to increase coverage and software that enables the management of the complexities of project or corporate quality guarantees, continuance of high execution levels and strategic plus operational reviews.

One of the services that enhance our claim to be the African alpha of project controls and planning is our reputation for conducting forensic planning reviews to enhance the research-based capabilities and capacity of project management specialists in contracts, controls and planners. These forensic analyses involve detailed examination of schedules; investigating delays; reviewing documentation; consulting key informant subject specialists including those with intimate knowledge of the project and / or company and evaluating the status of any legal proceedings to identify, support negotiation, mediation and arbitration processes and successfully resolve delays, disputes or claims related to project plans.